Sales Support Specialist (Customer Service Rep)

Lynco Distribution Inc. -

Milan, IL

 We are Growing!

We are looking for full time Sales Support Specialists that possess an analytical skill set with a customer service background. The candidates must be able to perform customer service related duties at a professional level, while maintaining customer satisfaction by providing problem-solving resources to our customers, sales representatives, and business as a whole.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other responsibilities as needed.

• Processing customer orders and sales credits, answer inbound calls, assist with daily filing.
• Analyze and Produce customer sales reports.
• Maintain a customer database including price book and customer updates.
• Communicating with sales representatives and customers on a daily basis.
• Support Key Accounts and Managers in Channels such as Farm and Hardware. 
• Create Power Point presentations for Account Managers.
• Review contracts and ensure all required contract obligations are correct in initial customer set up.
• Respond promptly and efficiently to customer and sales representative inquires.
• Taking ownership of customer issues and following problems through to resolution.

QUALIFICATIONS

• Minimum of 3 years Customer Service experience is desired.
• Degree in a related field (e.g., Supply Chain Management, Business, Finance, etc.) or equivalent work experience is required.
• Working knowledge of principles and practices of Customer Service.
• Demonstrated computer literacy; proficiency with Microsoft Office products (Word, Excel and Outlook). Power Point proficiency is also needed.
• Exceptional verbal and written communication skills.

What We Offer:

• Bonus Program
• Paid Vacation and Personal Time
• Health, Dental, and Vision Insurance Plan
• Holiday Bonus Plan
• 401K Plan with Company Match 100% vested upon Admission
• Employee Merchandise Discount

Employment is contingent upon a successful drug screen and background check. Lynco Products is an Equal Opportunity Employer.