Sales Support Specialist (Customer Service Rep)

Lynco Distribution Inc. -

Milan, IL

 We are Growing!

We are looking for full time Sales Support Specialists that possess an analytical skill set with a customer service background. The candidates must be able to perform customer service related duties at a professional level, while maintaining customer satisfaction by providing problem-solving resources to our customers, sales representatives, and business as a whole.


ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other responsibilities as needed.

  • Processing customer orders and sales credits, answer inbound calls, assist with daily filing.
  • Analyze and Produce customer sales reports.
  • Maintain a customer database including price book and customer updates.
  • Communicating with sales representatives and customers on a daily basis.
  • Support Key Accounts and Managers in Channels such as Farm and Hardware. 
  • Create Power Point presentations for Account Managers.
  • Review contracts and ensure all required contract obligations are correct in initial customer set up.
  • Respond promptly and efficiently to customer and sales representative inquires.
  • Taking ownership of customer issues and following problems through to resolution.


QUALIFICATIONS

  • Minimum of 3 years Customer Service experience is desired.
  • Degree in a related field (e.g., Supply Chain Management, Business, Finance, etc.) or equivalent work experience is required.
  • Working knowledge of principles and practices of Customer Service.
  • Demonstrated computer literacy; proficiency with Microsoft Office products (Word, Excel and Outlook). Power Point proficiency is also needed.
  • Exceptional verbal and written communication skills.


What We Offer:

  • Bonus Program
  • Paid Vacation and Personal Time
  • Health, Dental, and Vision Insurance Plan
  • Holiday Bonus Plan
  • 401K Plan with Company Match 100% vested upon Admission
  • Employee Merchandise Discount


Employment is contingent upon a successful drug screen and background check. Lynco Products is an Equal Opportunity Employer.

Corporate Office

1410 11th St. West Milan, IL 61264

Solutions Center

4449 48th Ave. Rock Island, IL 61201

International Offices

Guangdong Province, Shenzhen China

Zhejiang Province, Hangzhou China